Post-project support
Your software doesn't change.
Your business does.
An AI automation built for how your business runs today needs to keep up as your business evolves. Support keeps it working — and working well.
Talk about supportWhy this matters
AI automations are built around how your business works right now. That's a moving target.
Your team grows.
New hires mean new routing rules, new approval flows, new roles in the automation. What worked for five people doesn't automatically work for fifteen.
Your offerings change.
New product lines, new services, new pricing structures. Automations that parse and route based on what you sold last year need updating when the catalog changes.
Your processes evolve.
You find a better way to handle collections. You change how you qualify leads. You move to a new CRM field structure. The automation needs to reflect how you actually work — not how you worked.
What's covered
Support isn't a helpdesk. It's a maintenance relationship.
We're available when the automation needs attention — not just when something breaks.
Prompt & logic tuning
AI outputs drift as business context changes. We tune prompts, adjust classification logic, and update routing rules to keep outputs accurate and useful.
Business rule updates
New product lines, team restructuring, changed approval thresholds, updated field mappings — we keep the automation's logic in sync with how your business actually operates.
Monitoring & incident response
We watch for failures, silent errors, and degraded outputs. If something stops working — or starts working badly — we investigate and fix it.
Integration drift corrections
Third-party APIs change. CRM field names shift. Webhook payloads get updated. We catch and fix upstream changes before they silently break your pipeline.
Minor scope expansions
Small additions — a new field to capture, a new condition to handle, a second routing path — that fall within the support scope. Larger work is quoted as a new engagement.
Pricing
Priced on complexity, not seat count.
A single Lambda function that sends a weekly report needs different support than a multi-system pipeline that routes leads, drafts follow-ups, and feeds a dashboard. We price accordingly.
Simple
Single-system automations
- One integration or workflow
- Prompt tuning & logic updates
- Monitoring & incident response
- Response within 2 business days
- Up to 4 hrs support/mo
Standard
Multi-system pipelines
- 2–4 integrations or workflows
- Business rule & prompt updates
- Monitoring & incident response
- Integration drift corrections
- Response within 1 business day
- Up to 10 hrs support/mo
- Minor scope expansions included
Complex
Enterprise-grade architectures
- 5+ integrations or workflows
- Full prompt & logic maintenance
- Priority incident response
- Proactive monitoring & alerting
- Quarterly architecture reviews
- Unlimited minor scope changes
- Dedicated async channel (Slack)
Support is month-to-month. No annual commitment required. Larger changes outside support scope are quoted as a separate fixed-price engagement.
How it works
No ticket queues. No support portals.
You reach out
Email or Slack (Complex tier). Describe what changed in your business or what's not working as expected.
We assess
We review the automation, reproduce the issue or evaluate the change, and confirm scope.
We fix or scope
In-scope changes are handled directly. Anything larger gets a quick fixed-price quote.
You confirm
We don't push changes to production without your sign-off. You test, you approve, it ships.
Get started
Already a client? Let's talk about support.
Support is available to all past Tekanics clients. Reach out directly or book a 30-minute call and we'll figure out the right tier together.